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客服工作心得体会
处理问题流程制定制度的同时，招聘作为整个客服工作的重点也应该同时开展了，正如文章开头所说，优秀的客服人员往往具有一些性格特质，因此在甄选的时候通过谈话，问卷等方式沟通基本上可以知道一个人是否适合从事客服工作，谈话是最好的方式，因为客服工作就是直接沟通的过程，面对面的谈话更能识别出一个人是否满足客服工作的要求。在招聘客服助理的时候，可考虑心态积极，沟通能力良好的应届生。应届生优点是积极，接受能力强，可塑性强，但也存在一些缺点，如心态容易不正，工作经验不多，不够成熟等等。
安保工作心得体会
虽说保安工作不怎么起眼，但它实实在在的是一个不可缺少的保障，因为我们的工作不仅要保障光顾我们商场顾客的生命财产安全，还要保护好我们卖场里的货品安全，虽然工作繁杂反复，但是这锻炼了我的组织和沟通能力，让我的交往能力大大的提高.在处理突发事件和紧急事件方面，觉得自己的应变能力还有欠缺，以后在工作中一定与这方面比较优秀的员工多多沟通，多多学习，同时在工作中自己也不断的学习和积累
司机工作心得体会
一、要具备过硬的开车技能 确保坐车人的安心保证车辆安全，是州质量技术监督局司机的第一责任。如局领导为工作、为州质量技术监督事业整日忙碌操劳，十分辛苦和疲倦。坐骑(小车)也自然成为局领导途中办公的场所，思考问题的静处，短暂休息的居室。司机具有过硬的开车技能，既能保证局领导按时到达目的地，又能平稳行驶，让局领导能静心思考问题，安心小憩养神是局领导最大的满意和所求。好的开车技能还体现在时刻要保持良好车状，不带脖出车;在行驶途中能够准确判断车状车性，及时发现问题，解决在萌芽状态，消除事故隐患。
医药工作心得体会
2.增强了工作责任心在药房实习，每天接触的都是各种药品，每天都是审方、化价、配方、发药，工作单调无味，所以必须树立崇高的敬业精神，必须以服务患者为己任，任劳任怨，踏踏实实工作。同时，又必须做到对对患者负责，不能因麻痹大意而配错药品，形成无谓的医疗事故。所以在配方过程中，必须做到细心、细心再细心，查对查对再查对，形成科学严谨的工作态度，培养认真细心的工作作风
优秀工作心得体会
在工作中，我自觉加强学习，虚心求教释惑，不断理清工作思路，总结工作方法，一方面，干中学、学中干，不断掌握方法积累经验。我注重以工作任务为牵引，依托工作岗位学习提高，通过观察、摸索、查阅资料和实践锻炼，较快地提高自己业务知识。
业务员工作个人心得体会
第三，精通基本的office软件以及其他技能。 虽然我从计算机一级考到了三级，但是一些基本的office 软件我并不能做得很好。在工作中，要用word做漂亮的报价单，以及用excel做形式发票等，刚开始我完全不知道如何着手，在指导师傅的耐心教导下，才能够自己做一些。觉得很汗颜。另外我发现掌握一些基础的photoshop 操作技巧，对于b2b操作非常有利。
中班社会教案：工作最光荣
二、活动准备：PPT、卡片、粘纸小花三、活动流程：1．说一说（介绍爸爸妈妈的工作，引起幼儿兴趣）★ 出示“工作”，认识这两个字吗？你的爸爸妈妈都有工作吗？能不能介绍一下自己的爸爸妈妈是做什么工作的？★ 小结：人长大以后，都需要找一份工作。2．猜一猜（猜猜老婆婆的四个儿子分别找到了什么工作）（1） 出示老婆婆和4个儿子，帮助老婆婆猜猜儿子们都找到了什么工作。（2） 猜猜大儿子的工作（听声音猜）★ 这是什么声音？大儿子可能是做什么工作的？为什么？（3） 猜猜二儿子的工作（看照片猜）★ 这是谁？你看过他的表演吗？看过哪些表演？（4） 猜猜三儿子的工作（通过提示）★ 三儿子的工作必须戴着帽子，什么工作需要戴帽子？为什么建筑工人要戴这样的帽子？
产业协会工作总结
一、迎来了一系列可喜可贺、可圈可点的“喜事”。2014、2015年连续两年被X市工商业联合会及X市总商会评为先进基层商会；2016年6月中国科协、财政部颁发了全科普惠农兴村先进单位；2016年11月X市工商业联合会及X市总商会颁发了先进单位奖牌；2016、2017连续两年在《销售与市场》杂志社，《农资与市场》X区大型市场调研评选活动中荣获“年度十佳X服务商”的荣誉称号；2017年荣获X省工商联“四好”商会荣誉；2017年被X市工商业联合会及X市总商会授予2017年度“百企帮百村”精准扶贫先进单位；2018年2月XX”获得农业部农产品地理标志证书；2019年中共X县委统战部为协会颁发了X县新的社会阶层代表人士实践创新基地；2021年X县工商联合会颁发了抗击新冠肺炎疫情优秀商会；2021年X县扶贫开发办公室授予“千企帮千村”精准扶贫行动先进组织；2021年中国绿色农业联盟授予全国绿色农业十佳粮油地标品牌。一系列“喜事”的迎来，寄托着全体会员多年来的夙愿和渴望，承载着社会各界的关心和支持，昭示着协会这支X行业联合舰队的发展壮大！
村委会个人工作总结范文
一是成立组织。成立了村环保组织和文明劝导队，力争通过宣传教育与先进示范相结合，通过专业环境保洁队伍与志愿者队伍相结合，共同做好环境整治工作。 二是完成环境整治配套工程。 完成东小路下水道整修、九所厕所维修和三格式改造、完成周塘路绿地的美化与运动器材的安装、完成路边绿地与小花坛的砌筑修整，提高环境质量。 三是开展庭院整治工作。投入一定的人力和资金进行环境整治，建立了长效管理机制，在环卫所常年保洁的基础上，聘请3名同志长期做好对环卫所服务范围外的绿化区块、卫生死角、房前屋后的清洁工作。今年我村又一次高标准地通过了市通过市庭院整治复评。 第四方面，综治工作情况： 综治工作与村庄环境整治工作一样，事关老百姓的切身利益，是历届村班子的工作重心之一。我们力争给老百姓创造一个和谐、稳定、安居乐业的生活环境。7月份，根据原村老年活动室与综治室场地狭小的实际，我们把综治室搬迁到东周塘老村，使综治室面积扩大到了200平方米，现正在派出所、街道综治办的领导下，开展平安基层基础规范化建设、示范综治工作室、平安社区的创建。
协会秘书长工作总结5篇
(2)推荐会员参加县首届“十大女杰”评选，潜山县千禧大酒店总经理、县个私协会副会长鲍兰平参加县首届“十大女杰”评选，经全县社会各界层层评选，该会员当选为首届“潜山县十大杰出女性”。二是开展扶贫慰困送温暖活动。经过了解和推荐有10名会员因发生火灾、交通事故、患重大疾病等意外情况造成生活特别困难，县个私协会对万庆生等9名特困会员送去慰问金各500元，对特别困难会员林立刚送去慰问金1000元，对因遇车祸受伤的韩正、吕中义两名会员各送去慰问金元。三是关心会员子女教育和大学录取贫困新生。对全县个私协会会员子女、考入大学本科(二本以上)的 6名学生进行了走访，并为每位学子送去了价值100多元的旅行箱一只，此举不仅为会员送去了个私协会组织的衷心祝福，对会员子女的鼓励和关心，也体现了个私协会组织对会员们的无限关爱，更是一项密切会员关系的新举措，有效地拉近了个私协会组织与会员之间的距离。
新人教版高中英语必修3Unit 1 Festivals and Celebrations-Reading and Thinking教学设计
The topic of this part is “Discover the reasons for festivals and celebrations.The Listening & Speaking & Talking part aims at talking about the experiences and feelings or emotions about the festivals and celebrations. This section aims at detecting the reason why the people celebrate the festivals, the time, the places, the types and the way of celebrations. It also explains why some traditions in the old celebrations are disappearing, like the firecrackers in the big cities and some new things are appearing like the prosperity of business or commerce. 1. Students can talk about what festivals they know and the reasons and the way of celebrating them.2. Students should learn the reading skills such as the headline and get the topic sentences, the structures of articles.3. Students can understand the past, the present situation of some festival around the world and why there are some changes about them. 4. Students can have the international awareness about the festivals.1. Students should learn the reading skills such as the headline and get the topic sentences, the structures of articles.2. Students can understand the past, the present situation of some festival around the world and why there are some changes about them.Step 1 Lead in---Small talkWhat festival do you like best ? Why ?I like the Spring Festivals because I can set off the fireworks, receive the lucky money and enjoy the Gala with my families.Step 2 Before reading---Pair workWhy do people celebrate different festivals ?The Spring Festivals is to celebrate the end of winter and the coming of spring and new life.The Mid-autumn Day is to celebrate the harvest and admire the moon.
新人教版高中英语必修3Unit 2 Morals and Virtues-Listening &Speaking＆Talking教学设计
Example:One day, a poor boy who was trying to pay his way through school by sending newspapers door to door found that he only had one dime(一角）left. He was so hungry that he decided to beg for a meal at the next house.However, he lost his nerve when a lovely young woman opened the door. Instead of a meal he asked for a drink of water. She thought he looked hungry so she brought him a large glass of milk. He drank it slowly, and then asked, “How much do I owe you?” “You don’t owe me anything,” she replied, “Mother has taught me never to accept pay for a kindness.” “Then I thank you from the bottom of my heart.” With these words, Howard Kelly left that house.Years later the woman became badly ill and was finally sent to the hospital in a big city. Dr. Howard Kelly, now famous, was called in. When he heard the name of the town she came from, a strange light filled his eyes. Dressed in his doctor’s clothes, Dr. Kelly went into her room and recognized her at once. From that day on, he gave special attention to her, and decided to do his best to save her life.At last the woman was saved. Dr. Kelly asked the business office to pass the final bill to him. He looked at it and then wrote something on the side. The bill was sent to the woman’s room. She was afraid to open it because she was sure that it would take the rest of her life to pay for it off. Finally she looked, and the note on the side of the bill caught her attention. She read these words: “Paid in full with a glass of milk, Dr. Howard Kelly.” Tear of joy flooded her eyes.
新人教版高中英语必修3Unit 2 Morals and Virtues-Reading for Writing教学设计
1. 这个寓言是一个关于一位国王古寓言。 The fable is an old fable about a king.2.作者用这个故事让读者对于社区的问题负有个人责任的必要印象深刻。The author used the story to impress upon readers with the need to take personal responsibility for problems in the community.3. 这个故事十分成功的实现了它的目的。The story was quite successful in achieving its purpose.Step 7 WritingPlease write a review of the story according the outline above.The fable is an old fable about a king who thought his people are lazy, so he put a large stone in the middle of the road and hides and waited to see if anyone will try to move it.The author used this story to impress upon readers with the need to take personal responsibility for problems in the community. The story was quite successful in achieving its purpose, and I liked it because it had a clear moral.However, while the moral of the story is clear, the actions of the king seemed pointless to me, because none of the characters in the story learnt anything. For this reason, I think there are better stories that can be used to impress upon people with the need for personal responsibility.Step 8 Pair workExchange drafts with a partner. Use this checklist to help your partner revise his/her draft.1. Does the writer give a short description of the story ?2. Does the description include the most important details of the story ?3. Does the writer give his or her opinion about the character or their actions ?4. Is the review well-organised ? 5. Does the writer use the -ing form as the adverbial correctly in the writing ?6. Are there any grammar, spelling, or punctuation errors ?Step 9 HomeworkPut up your revised draft in the classroom or read it to your class.
新人教版高中英语必修3Unit 3 Diverse Cultures-Discovering Useful Structure教学设计
Step 4 PracticeRead the conversation. Find out which words have been left out.Justin: Linlin, I’m going to Guizhou Province next month. I’m super excited! Any recommendations for places to visit?Linlin: Wow, cool! Guizhou is a province with a lot of cultural diversity. Places to visit...well, definitely the Huangguoshu Waterfall first.Justin: What’s special about the waterfall?Linlin: Well, have you ever heard of the Chinese novel Journey to the West ?Justin: Yes, I have. Why ?Linlin: In the back of the waterfall, you will find a cave, which is the home of the Monkey King.Justin: Really? Cool! I’ll definitely check it out.Linlin:And I strongly recommend the ethnic minority villages. You’ll find Chinese culture is much more diverse than you thought.Justin:Sounds great, thanks.Answers:Justin: Linlin, I’m going to Guizhou Province next month. I’m super excited! Do you have any recommendations for places to visit?Linlin: Wow, that’s cool! Guizhou is a province with a lot of cultural diversity. What are some places to visit in Guizhou ? Well, definitely the Huangguoshu Waterfall is the first place to visit in Guizhou Province.Justin: What’s special about the waterfall?Linlin: Well, have you ever heard of the Chinese novel Journey to the West ?Justin: Yes, I have heard of the Chinese novel Journey to the West . Why do you ask if I have heard of the Chinese novel Journey to the West?Linlin: In the back of the waterfall, you will find a cave, which is the home of the Monkey King from Journey to the West.Justin: That’s really true? It’s Cool! I’ll definitely check it out.Linlin:And I strongly recommend the ethnic minority villages on your trip to Guizhou Province. You’ll find Chinese culture is much more diverse than you thought it was.Justin:This all sounds great, thanks.
新人教版高中英语必修3Unit 3 Diverse Cultures-Reading for Writing教学设计
The topic of this part is “Describe a place with distinctive cultural identity”.This section focuses on Chinese culture by introducing Chinatown, whose purpose is to show the relationship between the Chinese culture and American culture. The Chinese culture in Chinatown is an important part of American culture. Chinatown is an important window of spreading Chinese culture and the spirit homeland of oversea Chinese, where foreigners can experience Chinese culture by themselves.Concretely, the title is “Welcome to Chinatown!”, from which we can know that the article aims at introducing Chinatown. The author used the “Introduction--Body Paragraph--Conclusion” to describe the people, language, architecture, business, famous food and drinks and people’s activities, which can be a centre for Chinese culture and shows its unique charm.1. Read quickly to get main idea; read carefully to get the detailed information.2. Learn the characteristics of writing and language.3. Learn to introduce your own town according to the text.4. Learn to correct others’ writing.1. Learn the characteristics of writing and language.2. Learn to introduce your own town according to the text.Step 1 Lead in ---Small talkIn the reading part, we mentioned the Chinatown of San Francisco. How much do you know about Chinatown of San Francisco ?Chinatown is a main living place for Chinese immigrants, where you can see many Chinese-style buildings, costumes, operas, restaurants, music and even hear Chinese.Step 2 Before reading ---Predict the contentWhat is the writer’s purpose of writing this text ? How do you know ?From the title(Welcome to Chinatown) and some key words from the text(tourist, visit, visitors, experience), we can know the purpose of the text is to introduce Chinatown and show the relationship between Chinese culture and American culture.
新人教版高中英语必修3Unit 4 Space Exploration-Discovering Useful Structure教学设计
The theme of the section is “Describe space facts and efforts to explore space”. Infinitives are one of non-finite verbs, as the subjects, objects, predicative, attributes and adverbials. This unit is about space exploration, which is a significant scientific activity, so every scientific activity has strong planning. Therefore, using the infinitives to show its purpose, explanations or restrictions is the best choice.1. Learn the structure, functions and features of infinitives.2. Learn to summarize some rules about infinitives to show purpose and modify.3. Learn to use infinitives in oral and writing English. 1. Learn the structure, functions and features of infinitives.2. Learn to summarize some rules about infinitives to show purpose and modify.3. Learn to use use infinitives in oral and writing English.Step 1 Lead in---Pair workLook at the following sentences and focus on the italicized infinitives. In pairs, discuss their functions. 1. I trained for a long time to fly airplanes as a fighter pilot..(作目的状语)2. As we all know, an astronaut needs to be healthy and calm in order to work in space..(作目的状语)3. First of all, you must be intelligent enough to get a related college degree..(作目的状语)4. Some scientist were determined to help humans realise their dream to explore space..(作定语)5. On 12 April 1961, Yuri Gagarin became the first person in the world to go into space..(作定语)Summary:1. 不定式的结构：to+do原形。2. 分析上面的句子，我们知道在描述太空探索时，动词不定式不仅可以用来表目的，还可以用来作定语，表修饰。
新人教版高中英语必修3Unit 4 Space Exploration-Reading and Thinking教学设计二
The theme of this unit focuses on “space exploration.” Students will learn about the training and experience needed to become an astronaut. The text is mainly about the development of space exploration. On the one hand, the text helps students to have a good understanding about the great feats humans have achieved, on the other hand, they will further understand the contributions that we Chinese have achieved, and feel confident and proud about our homeland and strengthen their love for our country. The teacher should instruct students to aim high and study harder to make great progress in the space career if possible.1. Read about the development and value of space exploration.2. Explore the mysteries of the universe and the achievements in space exploration.3. Skillfully use the vocabulary of this text to cultivate self-study ability 4. Develop cooperative learning ability through discussion.1. Enable the Ss to talk about the development and value of space exploration.2. Guide the Ss to summarize the main idea of each paragraph as well as the main idea of the text.3. Help Ss comprehend the main reasons for space exploration. Multi-media, textbook, notebooks.Step 1: Warming up and predictionLook at the title and the pictures of the text and predict what the text will be about?2. What are the main reasons for space exploration?
新人教版高中英语必修3Unit 4 Space Exploration-Reading for Writing教学设计二
⑦在我看来, 探索太空是值得的。As far as I am concerned, it is worthwhile to explore the space.Step 10 Writing---draftRecently, students in our class have had heated a discussion on whether space is worth exploring. Students hold different ideas about it.30% of us think space exploration is not worthwhile. They think space is too far away from us and our daily life and is a waste of money. And the money spent on space exploration can be used to solve the earth’s problems such as starvation and pollution.On the other hand，70% think space is worth exploring because we have benefited a lot from it，such as using satellites for communication and weather forecast. What’s more，with further space research，we may solve the population problem by moving to other planets one day. Also，space research will enable us to find new sources to solve the problem of energy shortages on the earth.As far as I am concerned, it is worthwhile to explore the space. Not only can it promote the development of society but also enrich our life. Step 11 Pair workExchange drafts with a partner. Use this checklist to help your partner revise his/her draft.1.Does the writer explain why he/she changed/wanted to change?2.Does the writer tell how the changes have improved or will improve his/her life?3.Is the text well－organised?4.Does the writer use words and expressions to show similarities and differences?5.Are there any grammar or spelling errors?6.Does the writer use correct punctuation？
新人教版高中英语必修3Unit 5 The Value of Money- Discovering Useful Structure教学设计
Step 3 Meaning1. 过去将来时表示从过去某一时间来看将要发生的动作或存在的状态, 常用在宾语从句中。一般由“would/should +动词原形”构成。She hoped that they would meet again someday. 她希望将来有一天他们能再见面。2. was/were going to+动词原形: 表示过去将要发生或很有可能发生的动作, 常用于口语中, 表示预言、意图或者打算等。He was going to start work the following week. 他打算下星期开始工作。3. was/were about to do: 常用来表示即将发生的动作, “刚要/正要做……”。注意该结构不与任何时间状语连用。I felt that something terrible was about to happen. 我感到某种可怕的事情即将发生。4.was/were to do: 表示“曾计划做某事”, 如果表示“本来计划做某事, 动作没实现”, 则需用 “was/were to have done”。She said she was to have told me about the accident. 她说她本来想告诉我关于事故的事。5.Start, go, come, leave, see, meet等动词的过去进行时: 表示就过去某一时刻而言即将发生的动作。She was coming later. 她随后就来。I had just put on my overcoat and was leaving to visit a friend of mine. 我刚穿上外套要去看我的一个朋友。
新人教版高中英语必修3Unit 5 The Value of Money-Listening &Speaking教学设计
Step 4: Listen again and decide if the following statements are true (T) or false (F).1 It was the first time Chen Liyan's story was reported. T口 F口2 Chen found 10,000 yuan in a small plastic bag in Taiyuan railway station口 F口3 Wang Zheng apologized to Chen because he couldn't offer her more money. T口 F口4 Chen took out a large loan to cure her daughter, T口 F口5 Wang set up a fundraising website for Chen's daughter after Chen told him about her situation. T口 F口Step 5：After listening, discuss the questions.1 What kind of person do you think Chen Liyan is?Chen Liyan is generous and honest because she returned a large sum of money to the owner.2 Did Chen return the money because she didn't need it?No. She returned the money because it was the right thing to do. Evidence for this is that she refused to accept the reward money because she felt that it had not been earned. 3 Is it common for people to do what Chen did?It depends on the culture. In some countries it is quite common to return money that has been found. In other countries, people believe "Finders are keepers!" 4 How did Wang Zheng feel about the return of his money?He must have been very happy and relieved to have gotten his money back. We know this because he thanked Chen repeatedly and even offered her a reward.5 Why did Ma Dongbao tell Wang about Chen's family?He must have had great sympathy for Chen and her daughter and wanted to help them.'We know this because he arranged help for them. 6 How did the news reporter feel about Chen's actions?The news reporter felt that it showed that money wasn't the most important thing in life. We know this because the reporter told us that this is what Chen believes. and then said, “that's a great attitude to take."
